Return policy

At kelequotation.com, we want you to be fully satisfied with your purchase. If you are not happy with your order, you can request a return or exchange following the guidelines below.

Return Eligibility

Returns must be requested within 30 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as when received.
Proof of purchase, such as your order number, is required to initiate a return.

How to Request a Return

To begin the return process, contact us at servbox@kelequotation.com with your order details and the reason for the return.
Our team will guide you through the next steps and provide instructions on where to send your returned item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item.
We recommend using a trackable shipping method to ensure your return is safely received.

Refund Process

Once your returned item is received and inspected, we will process your refund within 7 business days.
The refund will be issued to your original payment method.

Refund Timeframe

While we process refunds within 7 business days, the time it takes for the refund to appear in your account may vary depending on:

Bank processing times.
Credit card company policies.
Public holidays or weekends, which may affect transaction processing.

Non-Refundable Items

Certain items are not eligible for returns, including:

Gift cards.
Personalized or custom-made products.
Items marked as final sale or clearance.

Exchanges

If you received a defective or incorrect item, we offer exchanges free of charge. Contact us at servbox@kelequotation.com to arrange for an exchange.
Exchanges are subject to product availability.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, including offering a replacement or refund.

Contact Information

If you have any questions or need further assistance with your return, please contact us at servbox@kelequotation.com.
For more information, visit kelequotation.com.

Conclusion

We value your business at kelequotation.com, and we want to make your shopping experience as smooth as possible. If you need assistance with a return or exchange, please don’t hesitate to reach out. We’re here to help!